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COVID-19: Safety Measures

If you are experiencing any symptoms of COVID-19 or are not feeling well, please postpone your visit until you are feeling better.

Museum Access

Most of our exhibitions are open, with physical distancing and safety measures in place. Please be sure to follow directional signage and other temporary restrictions. For your safety, some interactive elements in the exhibitions are temporarily unavailable.

Due to its highly interactive experience, the Canadian Children’s Museum remains temporarily closed.

The Panorama Café and Bistro Boréal are also currently closed.

Timed Online Ticketing

To manage the number of visitors inside the Museum, we have introduced timed online ticketing every 30 minutes.

All visitors, including Museum Members, are required to have a timed ticket.

Please arrive at the Museum no earlier than 10 minutes before and no later than 15 minutes later than the entry time on your ticket. Late arrivals may not be permitted entry.

If you have not booked in advance, or prefer to book in person, admission will be available on a first-come, first-served basis at the Box Office.

There are no restrictions on the length of your visit.


Masks inside the Museum are no longer required but are highly recommended. To keep our staff and other visitors safe, please place your used disposable mask in a garbage receptacle or take it home with you when you leave the Museum.

Physical Distancing

We encourage visitors to respect physical distancing measures both inside the Museum and on the grounds. We have added signage to remind visitors to keep a safe distance — 2 metres (6 feet) — from those outside their visiting group.

We also ask that all visitors observe the following protocols:

  • Cough or sneeze into your elbow, rather than into your hand.
  • Wash your hands and/or use hand sanitizer often.
  • Avoid any unnecessary touching of surfaces at the Museum.

Cleaning Protocols

We have significantly increased the frequency and extent of cleaning at the Museum. All surfaces — such as door handles, countertops, elevator buttons and handrails — are disinfected frequently throughout the day, and washroom cleaning is a priority.

Gloves, Hand Sanitizer and Handwashing

Gloves are not required. We have increased the number of hand sanitizer dispensers, and washrooms are open for visitors to wash their hands with soap and water.

Elevators and Escalators

Elevator buttons and handrails are cleaned frequently, but elevator access remains limited to one person or visiting group at a time. Escalators will be functioning, but social distancing measures will apply.


Document of safety measures

It is mandatory to wear a mask at all times inside the CINÉ+, including during the movie. Note that food is prohibited in this space. We ask that you leave two empty seats between each social group to ensure proper physical distancing. Please clean the armrests of your chair with the provided wipe and discard it in the garbage receptacle. Observe the signage in place and respect physical distancing.

High touch points inside the CINÉ+ are cleaned at mid-day and the space is cleaned by an electrostatic sprayer at night.

Food Services

The Second Cup is open Wednesday from 9 a.m. to 4 p.m., Thursday from 9 a.m. to 7 p.m. and Friday through Sunday from 9 a.m. to 4 p.m.

The Panorama Café and Bistro Boréal are temporarily closed. We do have vending machines featuring snacks and cold beverages.

Visitors may bring their own meals and snacks to eat in the Museum dining area, near the Theatre Lobby.

To send us an email or see other ways to contact us:

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