We are pleased to share the Museums’ next Accessibility Plan for 2026–2028. This Plan builds on the Museums’ first Accessibility Plan for 2023–2025 and includes commitments to improve the accessibility of our spaces, programs and services. Making accessibility a priority throughout our work ensures that Canada’s national museums of human and military history can be experienced and enjoyed by everyone in ways that respect their dignity and independence.
The combined work of our Equity, Diversity, Inclusion, and Accessibility Strategy and our Accessibility Plan will help guide our ongoing commitments to inclusive and accessible experiences for visitors and employees. Our ultimate goal is to include what we hear from the lived experiences of people with disabilities in our accessibility work and make our Museums free of barriers to people with disabilities, to ensure that they feel welcomed and valued.
To learn more, read the Museum’s Accessibility Plan 2026–2028. The following accessible formats are available:
– HTML version
– PDF file
– Word file
Previous Plan and Progress Reports
As part of our commitment to improve accessibility at the Museums, we published our first Accessibility Plan and annual Progress Reports that outline our advances in implementing the actions identified in our Plan. The following formats are available:
Alternative Formats
Upon request, the Museums will provide the Accessibility Plan and its annual Progress Reports in the following alternative formats as soon as possible. We commit to meeting these deadlines:
- Print: 15 days
- Large print (increased font size): 15 days
- Braille: 45 days
- Audio (a recording of the text read aloud): 45 days
Feedback
We welcome your feedback on this plan. Please tell us what you think of the plan by contacting:
By email: accessible@historymuseum.ca
By telephone:
Local: 819-776-7000
Toll free: 1-800-555-5621
TTY for people with hearing disabilities: 819-776-7003
By mail:
Canadian Museum of History
100 Laurier Street
Gatineau QC K1A 0M8
Canadian War Museum
1 Vimy Place
Ottawa ON K1A 0M8
In person:
Information Desk
Canadian Museum of History
100 Laurier Street
Gatineau QC K1A 0M8
Information Desk
Canadian War Museum
1 Vimy Place
Ottawa ON K1A 0M8
On our feedback pages:
historymuseum.ca/about/contact-us
warmuseum.ca/about/contact-us
Via social media:
Canadian Museum of History
On Facebook: Canadian Museum of History (@CanMusHistory)
On Instagram: @CanMusHistory
On X: @CanMusHistory
Canadian War Museum
On Facebook: Canadian War Museum (@warmuseum)
On Instagram: @CanWarMuseum
On X: @CanWarMuseum
Easy-Read Summary
An easy-read summary is a simpler and shorter version of our accessibility plan. It does not include every detail of the full plan. For the full plan, click here: Accessibility Plan 2026‒2028.
This plan is about accessibility at the Canadian Museum of History, the Canadian War Museum, the Canadian Children’s Museum, and Digital Museums Canada (the Museums). We want to be more accessible to people with disabilities, including our employees. This is important because the Museums are for everyone. When we say “accessible,” we mean without barriers. This makes sure as many people as possible can enjoy the Museums as visitors and as employees.
We look forward to making more changes to be more accessible. This document shows what we will do to achieve this over the next three years. To help us create this plan, we talked to visitors and employees with disabilities. They shared their opinion on accessibility at the Museums. We used what they told us to help develop this plan. We will
- support and include people with disabilities — make sure visitors and employees with disabilities feel welcome and valued
- listen and learn — pay attention to, and learn from, what people with disabilities tell us about their experiences
- act on feedback — use the feedback we receive to make decisions and improvements on barriers, applying suggestions from people with disabilities to make the Museums better for all visitors and employees
- make meaningful changes — improve buildings, communication tools, technology, services, and programs so that they work better for everyone, both in person and online
- plan with accessibility in mind — think about accessibility from the very beginning when creating new projects, programs and services