Please note that the Canadian Museum of History will be closed as of 7 p.m. on Thursday, April 1, until further notice, due to the latest COVID-19 restrictions.

Please visit our website for rich and dynamic digital offerings during the closure.

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Frequently Asked Questions

We’re thrilled to be open again, with access to most of our exhibitions. Safety and security remain a top priority for the Museum, helping to ensure the health and well-being of visitors and staff alike.

The following answers some frequently asked questions about the Museum’s reopening.


 

Exhibitions

Has the Canadian Museum of History reopened?

The Museum reopened on February 10, 2021, expanding access to most of its exhibition spaces.

The Museum is open Wednesday to Sunday, 10 a.m. to 4 p.m., and until 7 p.m. on Thursday.

General admission is free for children ages 7 and under.

What exhibitions can I see?

Access is now available to most of our exhibitions.

We look forward to welcoming you back with access to:

  • The special exhibition UNCEDED ‒ Voices of the Land,
  • The special display Highlights From the Rick Hansen Man In Motion World Tour Collection, and
  • Perennial favourites such as the Grand Hall, the Canadian History Hall, the First Peoples Hall and the Canadian Stamp Collection.

Do any exhibitions remain closed at this time?

Due to its highly interactive experience, the Canadian Children’s Museum remains temporarily closed. The CINÉ+ is also closed.

Why is the Children’s Museum closed?

The Canadian Children’s Museum will not be opening during this phase, due to the highly interactive experience it offers, and the way children and families use and play in the space.

What activities are being offered at the Museum?

At this time, no activities are on offer.

Has the Resource Centre reopened?

Yes, the Resource Centre has reopened, by appointment only. Please send your request to archives@historymuseum.ca.

 

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Timed Online Ticketing

What are the current admission fees?

Everyone visiting the Museum requires a timed admission ticket, regardless of age.

Admission rates are $17 for adults, $15 for seniors, $13 for students, $11 for children (ages 8–12), free for younger children (ages 0–7), and $43 for families.

Admission is free on Thursdays from 5 to 7 p.m., but a timed ticket is required. Visitors can book their tickets online as early as Monday of the week they would like to visit.

Timed admission tickets are required, and are available via the Museum’s website at historymuseum.ca.

Admission prices have been reduced at the Museum of History to reflect the fact that some spaces are not currently available.

Do I need to buy tickets in advance?

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

To manage the number of visitors inside the Museum at any given time, we have introduced timed online ticketing every 30 minutes, with access limited to 52 people every half-hour.

Capacity is limited in order to ensure physical distancing and a safe and memorable experience.

Can I buy tickets over the phone?

Yes, visitors can phone the Call Centre to purchase tickets, Wednesday to Sunday, 9 a.m. to 5 p.m.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

Do children with free admission (7 years of age and under) require a timed admission ticket?

Yes. All visitors, including children 7 years of age and under, are required to have a timed admission ticket.

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

Do I need a timed admission ticket on Thursday evening, when admission is free?

Everyone visiting the Museum requires a timed ticket, regardless of age or time of day.

Visitors can book tickets for free admission on Thursday evening as early as Monday of the week they would like to visit, at historymuseum.ca.

Should all tickets be reserved in advance, walk-in visitors will, unfortunately, have to be turned away.

Do Museum Members require a timed admission ticket?

Everyone visiting the Museum requires a timed ticket, whether or not they are Members.

Members are asked to book their timed admission tickets online via the Members portal at historymuseum.ca.

Can I purchase tickets on site at the Museum?

If you have not booked in advance online, admission will be available on a first-come, first-served basis at the Box Office, if tickets are still available (they may be sold out in advance).

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

If I already have my timed admission ticket do I need to go to the Box Office?

Upon arrival, visitors with tickets purchased online can go directly to the exhibition entrance to have their tickets scanned.

Is there a time restriction on the length of my visit?

There are no restrictions on the length of your visit.

The average visit takes approximately two hours, but visitors may stay as long as they like during regular public hours of operation.

Is there a specific time that I should arrive at the Museum?

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes past the entry time on your ticket.

Late arrivals may not be permitted entry but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

What happens if I arrive late for my timed admission entry?

To maintain site capacity, visitors who arrive late may not be permitted entry, but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes past the entry time on your ticket.

Can I leave the Museum and re-enter?

To respect current restrictions on site capacity, re-entry is not permitted at this time.

Can I get a refund or make changes to my reservation?

If you need to cancel or make changes to your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

I have purchased a ticket to visit the Museum, but am now not feeling well. What should I do?

If you are experiencing any symptoms of COVID-19 or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Please postpone your visit if you have travelled outside Canada within the past 14 days.

To cancel or reschedule your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

If I have a timed admission ticket for the Canadian Museum of History, do I also need a timed admission ticket to visit the Canadian War Museum?

Yes. Timed admission tickets will need to be purchased from each Museum’s webstore in order to visit that Museum (historymuseum.ca and warmuseum.ca).

Does the Museum offer free admission?

Everyone visiting the Museum requires a timed admission ticket, regardless of age, time of visit, or Member/volunteer status, to ensure a safe experience for all.

To ensure a spot, visitors must reserve their timed tickets in advance at historymuseum.ca.

The Museum offers free admission:

  • At all times for Members and volunteers
  • For children ages 7 and under
  • Every Thursday from 5 to 7 p.m.
  • On Canada Day (July 1)
  • On Remembrance Day (November 11)
  • For a single attendant accompanying a person with a disability. Please contact the Museum for details.

The Canadian Museum of History also offers free admission to:

  • Indigenous peoples, including First Nations, Inuit and Métis
  • Canoo members (formerly Cultural Access Pass)

Tickets are required for everyone at all times, as we are managing capacity through timed ticketing to ensure a safe experience for all.

No online reservations. Tickets must be reserved in advance by calling the Museum or in person by visiting the Information desk at the Museum.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

 

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COVID-19 Safety Measures

Is it safe to go to the Museum? What safety measures have been put in place?

Following provincial guidelines, and to ensure a safe and memorable experience for all, we are limiting the number of visitors inside the Museum, at any one time, through timed online ticketing. Other safety measures include masks inside the Museum (mandatory for visitors ages 10 and up, but highly recommended for ages 2 and up), signage related to physical distancing, and increased cleaning.

The safety and security of visitors and staff is the top priority for the Museum.

If you are experiencing any symptoms of COVID-19 or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Are masks mandatory for Museum visits?

Yes. All visitors ages 10 and up are required to wear masks covering the nose, mouth and chin while inside the Museum.

In accordance with federal guidelines, the Museum strongly recommends that visitors ages 2 and up wear a mask while inside the Museum.

 

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Guided and Public Tours, School and Tour Groups

Are guided tours available?

Guided and public tours will not be offered in February.

Are school programs available?

On site school programs will not be offered this winter.

Can school groups and tour groups visit the Museum?

Yes, school groups and tour groups can visit the Museum, but will be required to follow the various guidelines and restrictions in place with regards to group size, etc.

Groups also have access to self-guided visits and activity sheets.

For reservations, please contact the Call Centre at 819-776-7014 or 1-800-555-5621.

Can I book an event at the Museum?

The Museum is not permitted to host events at this time. However, our staff are available to discuss the planning of future events. Please contact Facility Rentals at 819-776-7018.

 

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Food Services and Gift Shop

Are food services available?

At this time, the Panorama Café, Bistro Boréal and Second Cup are temporarily closed. We do have vending machines featuring snacks and cold beverages.

Where are the vending machines located?

Vending machines featuring snacks and cold beverages are located in the Theatre Lobby.

Can I bring food to eat at the Museum?

No, the Panorama Café, Second Cup and their dining areas are temporarily closed.

Is the Gift Shop open?

The Gift Shop is open Saturday and Sunday, 11 a.m. to 4 p.m., and on Thursdays from 4 to 7 p.m. You can also shop online at historymuseum.ca/boutique.

 

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Amenities

Have washrooms reopened? Drinking fountains? The nursing room?

Most washrooms have been reopened.

Drinking fountains have been reactivated throughout the Museum, and visitors are encouraged to fill a water bottle if they have one.

Diaper-changing tables and a nursing room are available.

Are the Coat Check and lockers open? Can I borrow a stroller or a wheelchair when I visit, if need be?

The Museum’s Coat Check has reopened, but lockers remain unavailable for use.

Courtesy strollers and wheelchairs are available at the Museum. Please inquire at the Information desk.

Is parking available at the Museum?

Parking is available Wednesday through Sunday, 9 a.m. to 9 p.m., at the regular rates ($2.75 per half-hour, to a daily maximum of $13).

The Museum offers a fully automated, fast and easy-to-use parking system.

Are there places where I can lock my bike?

Yes. Bike racks are available on the Plaza, and close to the Panorama Café terrace.

 

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Museum Members

What happens to my Museum membership?

Canadian Museum of History memberships that were valid on October 11, 2020 (the date the Museum of History closed) will benefit from a three‑month extension.

The Memberships will be extended automatically. A new expiry date will be sent to you via email in the next few days. If you have any questions, please do not hesitate to reach us by email at membership@historymuseum.ca, or by phone at 819-776-7100.

 

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Admission Fees (Taxes not included)
Adult Senior Student Youth
(8-12)
Child
(0-7)
Family (6 pers. –
Max 2 adults)
Members
(More info)
Museum $17 $15 $13 $11 Free $43 Free Buy Tickets
Special Events Temporarily Unavailable Buy Tickets
Guided Tour Temporarily Unavailable

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