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Frequently Asked Questions

We’re thrilled to be open, with access to most of our exhibitions. Safety and security remain a top priority for the Museum, helping to ensure the health and well-being of visitors and staff alike.

The following answers some frequently asked questions about visiting the Museum.


 

Exhibitions

Is the Canadian Museum of History open?

The Museum is open Wednesday to Sunday, 9 a.m. to 4 p.m., and until 7 p.m. on Thursday.

General admission is free for children under 2 years old.

What exhibitions can I see?

Access is available to most of our exhibitions.

We look forward to welcoming you with access to:

  • Perennial favourites such as the Grand Hall, the Canadian History Hall, the First Peoples Hall, the Canadian Stamp Collection and CINÉ+.

What’s playing at CINÉ+?

Backyard Wilderness, presented in 2D format, is playing at CINÉ+.
Running time: 22 minutes.

What activities are being offered at the Museum?

Drop by Information, located in the Main Lobby, and pick up one or more of these free handouts featuring fun self-guided activities.

  • The Grand Hall… For Kids: Learn about the stories and peoples of Canada’s Northwest Coast while exploring the Grand Hall.
  • Museum Quest-ory – Canadian History Hall: Fill out our newest Museum Quest-ory as you visit Gallery 1 in the Canadian History Hall.
  • Stamp Find: Explore the Canadian Stamp Collection and discover some of Canada’s best-known musical artists. Look for missing words or names on postage stamps to complete a crossword puzzle.
  • Architectural Tour: Take a walk around the Museum grounds and discover the fascinating symbolism of its architecture. Learn more about the inspiration that architect Douglas Cardinal drew from the Canadian landscape.
  • Outdoor Museum Quest: Go on an outdoor family adventure with the Museum Quest handout as your guide. Explore the Museum grounds and the surrounding environment, and learn about Indigenous art.

Is the Resource Centre open?

Yes, the Resource Centre is open, by appointment only. Please send your request to archives@historymuseum.ca.

 

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Timed Online Ticketing

What are the current admission fees?

Everyone visiting the Museum requires a timed admission ticket, regardless of age.

Admission rates are: $21 for adults, $19 for seniors, $16 for students, $14 for children ages 2 to 12, and $53 for families. Admission is free for children under 2.

Admission is free on Thursdays from 5 to 7 p.m., but a timed ticket is required. Visitors can book their tickets online as early as 5 p.m. Sunday of the week they would like to visit.

Timed admission tickets are required, and are available via the Museum’s website at historymuseum.ca.

Do I need to buy tickets in advance?

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

To manage the number of visitors inside the Museum at any given time, we have introduced timed online ticketing every 30 minutes.

Capacity is limited in order to ensure physical distancing and a safe and memorable experience.

Can I buy tickets over the phone?

Yes, visitors can phone the Call Centre to purchase tickets, Wednesday to Sunday, 9 a.m. to 5 p.m.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

Do children with free admission (under 2 years old) require a timed admission ticket?

Yes. All visitors, including children under 2 years old, are required to have a timed admission ticket.

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

Do I need a timed admission ticket on Thursday evening, when admission is free?

Everyone visiting the Museum requires a timed ticket, regardless of age or time of day.

Visitors can book tickets for free admission on Thursday evening as early as 5 p.m. Sunday of the week they would like to visit, at historymuseum.ca.

Should all tickets be reserved in advance, walk-in visitors will, unfortunately, have to be turned away.

Do Museum Members require a timed admission ticket?

Everyone visiting the Museum requires a timed ticket, whether or not they are Members.

Members are asked to book their timed admission tickets online via the Members portal at historymuseum.ca.

Can I purchase tickets on site at the Museum?

If you have not booked in advance online, admission will be available on a first-come, first-served basis at the Box Office, if tickets are still available (they may be sold out in advance).

To ensure a spot, visitors must reserve tickets in advance at historymuseum.ca.

If I already have my timed admission ticket do I need to go to the Box Office?

Upon arrival, visitors with tickets purchased online can go directly to the exhibition entrance to have their tickets scanned.

Is there a time restriction on the length of my visit?

There are no restrictions on the length of your visit.

The average visit takes approximately two to three hours, but visitors may stay as long as they like during regular public hours of operation.

Is there a specific time that I should arrive at the Museum?

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes past the entry time on your ticket.

Late arrivals may not be permitted entry but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

What happens if I arrive late for my timed admission entry?

To maintain site capacity, visitors who arrive late may not be permitted entry, but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes past the entry time on your ticket.

Can I leave the Museum and re-enter?

To respect current restrictions on site capacity, re-entry is not permitted at this time.

Can I get a refund or make changes to my reservation?

If you need to cancel or make changes to your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

I have purchased a ticket to visit the Museum, but am now not feeling well. What should I do?

If you are experiencing any symptoms of COVID-19 or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Please postpone your visit if you have travelled outside Canada within the past 14 days.

To cancel or reschedule your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

If I have a timed admission ticket for the Canadian Museum of History, do I also need a timed admission ticket to visit the Canadian War Museum?

Yes. Timed admission tickets will need to be purchased from each Museum’s webstore in order to visit that Museum (historymuseum.ca and warmuseum.ca).

Does the Museum offer free admission?

Everyone visiting the Museum requires a timed admission ticket, regardless of age, time of visit, or Member/volunteer status, to ensure a safe experience for all.

To ensure a spot, visitors must reserve their timed tickets in advance at historymuseum.ca.

The Museum offers free admission:

  • At all times for Members and volunteers
  • For children under 2 years old
  • Every Thursday from 5 to 7 p.m.
  • On Canada Day (July 1)
  • On Remembrance Day (November 11)
  • For a single attendant accompanying a person with a disability. Please contact the Museum for details.

The Canadian Museum of History also offers free admission to:

  • Indigenous peoples, including First Nations, Inuit and Métis
  • Canoo members (formerly Cultural Access Pass)

Tickets are required for everyone at all times, as we are managing capacity through timed ticketing to ensure a safe experience for all.

Free admission is not available via online reservations. Tickets must be reserved in advance by calling the Museum or in person by visiting the Information desk at the Museum.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

 

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COVID-19 Safety Measures

Is it safe to go to the Museum? What safety measures have been put in place?

The Museum has implemented a number of safety measures to ensure a safe and memorable experience for all. Following provincial guidelines, we are limiting the number of visitors inside the Museum at any given time, through timed online ticketing. Other safety measures include signage related to physical distancing, and increased cleaning.

Masks inside the Museum are no longer required but are highly recommended.

The safety and security of visitors and staff is the Museum’s top priority.

If you are experiencing any symptoms of COVID-19, or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Are masks mandatory for Museum visits?

No, masks inside the Museum are not required but are highly recommended.

Do I have to show proof of vaccination to visit the Museum?

In accordance with provincial government guidelines, the public is no longer required to show proof of vaccination to access the Museum as of March 12, 2022.

 

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Guided and Public Tours, School and Tour Groups

Are guided tours available?

Guided tours will not be offered at this time.

Are school programs available?

On-site school programs will not be offered at this time.

Can school groups and tour groups visit the Museum?

Yes, school groups and tour groups can visit the Museum, but will be required to follow the various guidelines and restrictions in place with regards to group size, etc.

Groups also have access to self-guided visits and activity sheets.

Group reservations are mandatory. Please contact the Call Centre at 819-776-7014 or 1-800-555-5621.

Can I book an event at the Museum?

Our team is happy to assist you with a facility rental for your next event. For information about our spaces, please contact one of our Sales Executives.

 

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Food Services and Gift Shop

Are food services available?

The Second Cup is open Wednesday to Friday 8 a.m. to 3 p.m., and Saturday and Sunday from 9 a.m. to 4 p.m.

The Panorama Café is open Wednesday to Sunday, from 11 a.m. to 3 p.m. The Bistro Boréal is temporarily closed. We also have vending machines featuring snacks and cold beverages.

Where are the vending machines located?

Vending machines featuring snacks and cold beverages are located in the Theatre Lobby.

Can I bring food to eat at the Museum?

Visitors may bring their own meals and snacks to eat in the Museum dining area, near the Theatre Lobby.

Is the Gift Shop open?

The Gift Shop is open Wednesday through Sunday, 9 a.m. to 4 p.m., and until 7 p.m. on Thursday. You can also shop online.

 

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Amenities

Have washrooms reopened? Drinking fountains? The nursing room?

Most washrooms have been reopened.

Drinking fountains have been reactivated throughout the Museum, and visitors are encouraged to fill a water bottle if they have one.

Diaper-changing tables and a nursing room are available.

Are the Coat Check and lockers open? Can I borrow a stroller or a wheelchair when I visit, if need be?

The Museum’s Coat Check has reopened, but lockers remain unavailable for use.

Courtesy strollers and wheelchairs are available at the Museum. Please inquire at the Information desk.

Is parking available at the Museum?

Parking is available Wednesday through Sunday, 9 a.m. to 9 p.m., at the regular rates ($2.75 per half-hour, to a daily maximum of $13).

The Museum offers a fully automated, fast and easy-to-use parking system.

Are there places where I can lock my bike?

Yes. Bike racks are available on the Plaza, and close to the Panorama Café terrace.

 

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